Booking

• All classes must be booked in advance through the HERFORM app or website.
• Walk-ins are not permitted.
• A valid payment method must be kept on file for all clients.

Arrival Policy

• Please arrive at least 5 minutes before your scheduled class time.
• Studio doors lock 5 minutes after class begins.
• Clients arriving 5 minutes or more after the scheduled class start time will not be permitted to enter class.
• Late arrivals will be considered a no-show and the applicable no-show fee will be charged.
• Your class credit will always be returned, even if you are charged a no-show fee.

Cancellation Policy

Group Classes

• Classes may be canceled up to 8 hours before the scheduled start time without penalty.
• Cancellations made within 8 hours of class start are considered late cancellations.

Private Sessions

• Private sessions require 24 hours’ notice to cancel or reschedule.

No-Show Policy

A no-show occurs when:

• You do not attend your reserved class.
• You arrive after the studio doors have been locked.

Unlimited Members

• $25 No-Show Fee

Class Pack & Drop-In Clients

• $25 No-Show Fee

Your class credit will always be returned.

Waitlist Policy

• Waitlists operate automatically.
• Members receive priority on the waitlist.
• If you are added to class from the waitlist, the standard cancellation policy applies.
• If you are not added into class from the waitlist, it is not considered a late cancellation and no fee will be charged.

Grip Socks Policy

Grip socks are required for every class.

Grip socks are available for purchase at the studio.

Cell Phone Policy

Please silence all phones before class.

Phone calls are not permitted inside the studio.

Photos and videos are welcome before and after class while respecting the privacy of other members.

Studio Etiquette

Please:

• Be respectful to instructors and fellow members.
• Return all props to their designated locations after class.
• Keep conversations at a respectful volume while classes are in session.
• No outside shoes beyond the lobby area.

Health & Safety

Please inform your instructor before class if you:

• Are pregnant.
• Have an injury.
• Have recently had surgery.
• Have any medical condition that may affect your ability to exercise safely.

HERFORM reserves the right to modify or discontinue participation if it is determined that participation is unsafe.

Membership Policy

• Memberships automatically renew according to the selected billing cycle.
• Cancellation requests must be submitted before your next billing date.
• Memberships remain active through the end of the current paid billing period.
• Memberships are non-transferable.

Refund Policy

All sales are final.

No refunds will be issued for:

• Memberships
• Class Packs
• Drop-In Classes
• Retail Purchases
• Gift Cards

Retail Policy

All retail purchases are final.

No exchanges or returns will be accepted.

Photography

HERFORM may occasionally photograph or film classes and events for marketing purposes.

Please notify a team member before class if you prefer not to appear in photos or videos.

Respect Policy

HERFORM is committed to creating a welcoming and respectful environment.

Harassment, discrimination, abusive language, or disruptive behavior toward staff or members will not be tolerated.

HERFORM reserves the right to suspend or terminate memberships without refund for violations of studio policies.

Personal Belongings

HERFORM is not responsible for lost, stolen, or damaged personal belongings.

Please keep valuables with you or stored in designated areas.

Policy Updates

HERFORM reserves the right to modify studio policies at any time. Updated policies will be communicated through the HERFORM app, website, or in-studio notices.